map564 Privacy Policy
Your Data, Your Rights

Section 01

1. Introduction

This Privacy Policy (the "Policy") describes how map564 (the "Platform," "we," "us," or "our"), the operator of the online gaming platform accessible at https://map564.cam, collects, uses, stores, shares, and protects the personal data of individuals who register as account holders, visit the website, or otherwise interact with our services (collectively, "you" or "Data Subject").

map564 recognizes the importance of privacy and is committed to handling your personal information with transparency, care, and in compliance with applicable data protection law, including Republic Act 10173, the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations as administered by the National Privacy Commission (NPC).

We may update this Policy from time to time in line with changes in our operations or applicable law. Material changes will be communicated to registered users via the email address on file prior to taking effect. The date of the most recent revision is always displayed at the top of this page.

Section 02

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, map564 acts as the personal information controller with respect to the personal data of its registered users and website visitors. As the data controller, map564 determines the purposes for which and the means by which your personal data is processed.

Contact details for data privacy matters are provided in Section 15 of this Policy. All data privacy-related requests, including requests to exercise your rights under applicable law, should be directed to the designated data privacy contact provided therein.

Section 03

3. Categories of Personal Data We Collect

map564 collects the following categories of personal data from users and visitors:

3.1 Identity & Registration Data

• Full legal name as it appears on a government-issued identification document;
• Date of birth (used to verify the 21+ age requirement);
• Nationality and country of residence;
• Government-issued identification number (e.g., from Philippine passport, UMID, SSS ID, or driver's license) — collected when identity verification is required.

3.2 Contact Data

• Email address registered to your account;
• Philippine mobile number registered to your account;
• Residential address (collected as part of identity verification where required).

3.3 Financial & Transaction Data

• GCash account reference, Maya account reference, bank account details, or other payment identifiers used for deposits and withdrawals;
• Deposit amounts, dates, and payment method used;
• Withdrawal amounts, processing dates, and destination payment account;
• Transaction IDs and confirmation references for all financial activity on map564.

3.4 Gameplay & Account Activity Data

• Games played, bet amounts, wins, losses, and session durations;
• Bonus claims, wagering progress, and promotional activity;
• Account login timestamps, session lengths, and frequency of platform access;
• Responsible gaming settings configured in your account (deposit limits, self-exclusion status, etc.).

3.5 Technical & Device Data

• IP address at the time of access;
• Device type, operating system, browser type and version;
• Screen resolution and display language settings;
• Cookie identifiers and session tokens (see Section 10 for cookie details).

Data Category	Examples	When Collected
Identity	Full name, date of birth, ID number	Registration & KYC verification
Contact	Email, mobile number, address	Registration & account updates
Financial	GCash/Maya reference, transaction history	Deposits, withdrawals, verification
Gameplay	Bets placed, games played, session time	Continuously during platform use
Technical	IP address, device type, browser	Every site visit and login

Section 04

4. How We Collect Personal Data

map564 collects personal data through the following channels:

• Direct provision by you: Information you provide when registering an account, completing identity verification, contacting support, or updating your account settings;
• Automated technical collection: Data collected automatically as you navigate and use the platform, including through cookies, session tokens, and server logs;
• Payment processor data: Transaction confirmations, reference numbers, and account status information received from GCash, Maya, or other payment service providers when you make a deposit or withdrawal;
• Identity verification services: Information received from third-party identity verification providers when we conduct Know Your Customer (KYC) checks as required for compliance purposes;
• Game software providers: Gameplay records and session data generated by game engines operated by our licensed game content providers.

Section 05

5. Purpose & Legal Basis for Processing

map564 processes your personal data for the following purposes, each resting on a recognized legal basis under the Data Privacy Act of 2012:

• Account creation and management — necessary for the performance of the contract (Terms & Conditions) between you and map564;
• Age verification and KYC compliance — compliance with PAGCOR regulatory obligations and RA 10173 requirements;
• Processing deposits and withdrawals — necessary for the performance of the contract and fulfilment of our financial service obligations;
• Fraud prevention and security monitoring — legitimate interest in protecting the platform and other users from fraudulent activity;
• Anti-money laundering (AML) monitoring — legal obligation under AMLA (Republic Act 9160) and related regulations applicable to online gaming operators;
• Customer support and dispute resolution — necessary for the performance of the contract and fulfilment of support obligations;
• Responsible gaming monitoring — legitimate interest and regulatory obligation to identify and respond to problematic gambling patterns;
• Improvement of platform services — legitimate interest in understanding how users interact with map564 in order to improve performance and features;
• Direct communications regarding your account — necessary for account management (e.g., security alerts, withdrawal confirmations, required regulatory notices);
• Marketing communications (if consented) — sent only on the basis of your explicit opt-in consent, which may be withdrawn at any time.

Section 06

6. Data Sharing & Disclosure

map564 does not sell personal data to third parties for commercial or marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers — GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other payment processors, solely to process your financial transactions;
• Identity verification providers — third-party KYC service providers engaged to verify your identity and age as required for regulatory compliance;
• Game content providers — licensed game studios and aggregators who provide game software integrated into the map564 platform, to the extent necessary to operate game sessions and process results;
• Regulatory and law enforcement authorities — PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law, court order, or regulatory direction;
• Legal and professional advisers — lawyers, auditors, and accountants engaged by map564 in connection with legal obligations or proceedings, subject to confidentiality obligations;
• Technology and infrastructure providers — cloud hosting, platform infrastructure, and security service providers contracted to support the operation of map564, subject to data processing agreements.

Section 07

7. International Data Transfers

Some of the third-party service providers used by map564 — including game software providers and infrastructure vendors — may be located or operate servers outside the Philippines. When personal data is transferred internationally, map564 takes steps to ensure that appropriate safeguards are in place to protect the data in accordance with standards equivalent to those required by the Philippine Data Privacy Act of 2012.

Such safeguards may include contractual data processing agreements that impose obligations on the recipient consistent with applicable Philippine data protection standards, or reliance on adequacy determinations where applicable. By using the map564 platform, you acknowledge that your data may be processed outside the Philippines under these conditions.

Section 08

8. Data Retention

map564 retains personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law, whichever is longer. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a period of five (5) years following account closure, to meet AML and regulatory record-keeping obligations;
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA record-keeping requirements;
• Gameplay records: Retained for three (3) years from the date of the session for the purposes of dispute resolution and responsible gaming monitoring;
• Support communications: Retained for two (2) years from the date of the interaction for quality assurance and dispute resolution purposes;
• Technical and device logs: Retained for twelve (12) months for security monitoring and fraud prevention purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized unless a legal obligation or legitimate interest requires continued retention.

Section 09

9. Your Data Rights

Under the Philippine Data Privacy Act of 2012, registered map564 users have the following rights with respect to their personal data:

To exercise any of the above rights, please contact map564 through the support contact provided in Section 15. We will respond to all verified requests within thirty (30) days of receipt. We may require proof of identity before processing a data rights request to prevent unauthorized disclosure.

If you are not satisfied with our handling of a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Details of the NPC complaints process are published on the official NPC website.

Section 10

10. Cookies & Tracking Technologies

The map564 platform uses cookies and similar tracking technologies to support platform functionality, maintain your login session, remember your preferences, and analyze platform usage patterns to improve the user experience.

10.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for core platform functionality, including authentication session management, security tokens, and load balancing. These cannot be disabled without impairing your access to map564;
• Functional Cookies: Remember your account preferences such as language settings, preferred payment method display, and game lobby filters;
• Analytics Cookies: Collect aggregated, anonymized data about how users navigate the platform to help map564 identify performance issues and improve the user experience;
• Security Cookies: Used to detect and prevent fraudulent activity, including replay attacks and session hijacking attempts.

10.2 Managing Cookies

You may control cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use core features of map564. Disabling functional and analytics cookies will not prevent access but may affect your experience. Browser-level cookie controls differ by browser — consult your browser's help documentation for specific instructions.

Section 11

11. Children & Persons Under 21

The map564 platform is strictly restricted to individuals aged 21 years and older, in compliance with PAGCOR regulations governing online gambling in the Philippines. map564 does not knowingly collect personal data from anyone under the age of 21.

If you believe a person under the age of 21 has accessed or registered an account on map564, please notify us immediately via the contact details in Section 15 so that we can take appropriate action.

Section 12

12. Security Measures

map564 implements technical, organizational, and procedural security measures appropriate to the sensitivity of the personal data we hold, including:

• SSL/TLS encryption for all data transmitted between your device and the map564 platform;
• Encryption of sensitive personal data fields at rest in our database systems;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Two-factor authentication availability for all registered account holders;
• Automated fraud detection and anomalous login monitoring systems;
• Regular security assessments and vulnerability management processes;
• Staff training on data protection obligations and information security practices.

While map564 takes all reasonable steps to protect personal data, no transmission over the internet or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your own account credentials. Please refer to the Account Security section of the Terms & Conditions for your responsibilities in this regard.

Section 13

13. Third-Party Services & Linked Content

The map564 platform integrates third-party services including licensed game content from game studios and aggregators, payment processing infrastructure, and identity verification services. These third parties operate under their own privacy policies and data handling practices. map564 is not responsible for the privacy practices of third-party service providers, though we impose data processing contractual obligations on all processors that handle personal data on our behalf.

The map564 platform does not contain outbound hyperlinks to external websites. If you navigate to any third-party website independently in connection with your use of the platform (for example, your GCash or Maya app), the privacy practices of those platforms are governed by their respective privacy policies and are outside the scope of this document.

Section 14

14. Policy Amendments

map564 reserves the right to amend this Privacy Policy at any time in response to changes in our operations, applicable law, or data protection best practices. Where changes are material — meaning they significantly affect your rights or the way we use your personal data — we will notify you by email to your registered address at least fourteen (14) days before the amended policy takes effect.

Your continued use of the map564 platform after the effective date of any amendment constitutes your acceptance of the revised Policy. The current effective date is always displayed at the top of this page. If you do not accept the amended terms, you should cease using the platform and contact support to close your account.

Section 15

15. Contact & Complaints

For any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data by map564, please contact our data privacy team using the following details:

map564 Data Privacy Contact
Email: [email protected]

When submitting a data rights request or privacy complaint, please include your full registered name, registered email address, and a clear description of your request or concern. We will acknowledge receipt of your inquiry and provide a substantive response within thirty (30) calendar days.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines. The NPC is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012 and protecting the privacy rights of Filipino citizens. Information about the NPC's complaints process is publicly available through official Philippine government channels.